Using Our Service Archives - Digital Converters

Digital Converters
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The newest addition to our services is the Gift Voucher — a great alternative for gifting the ones you loved with memories they choose to keep.

What is the Gift Voucher option?

At Digital Converters, we understand that many customers digitise their old media as gifts for their partner, family, or close friends.  Whether this is a wedding video for an anniversary, or digitising slide photos of your times at University for an old friend, our service caters for all types of nostalgia.

With our Gift Voucher service, we can offer our customers a flexible and time-stress free option for gifting. Since our service takes time to convert your media to high-quality digital files, you alleviate the time pressure of ensuring your newly digitised media is returned for a particular date by choosing the Gift Voucher option.

The Gift Card gives the recipient the control of what videos or photographs they would like to have digitised. This is especially useful if you are not sure what is on their old tapes. That way, you cannot be held responsible for presenting them television recordings from the ’90s!

How do the Gift Vouchers work?

You can find the Gift Vouchers on our website by following the link here. Once bought they are valid for a 12-month period.

The Gift Card begins at £20 and offers you the flexibility to choose the amount would like to gift. The base price offers your giftee the choice of 1 tape, a 3-inch reel, or 30 photographs to be digitised.

Once the amount is selected, you can choose to have your gift card beautifully packaged and sent to your chosen address or a free e-Voucher sent via email. The voucher will contain a unique gift code that can only be redeemed once through our online store.

How do I use my Gift Card on the website?

On the website, you can choose what media you would like to have digitised and to what output (DVD, USB or cloud download). Once selected head to the checkout to view your order summary. Before entering your payment method, copy your unique gift-code into the discount code section and click ‘Apply’.

At Digital Converters, we return your digitised videos and photographs in three different formats, and it can be pretty confusing to decide which format is suitable for you. We have created this guide to help you choose the correct output and place your order correctly.

This article will guide you through how each of our output formats works. We recommend choosing multiple formats so that you can feel safe in knowing that your digitised media are future-proofed through any circumstance.

Memory Stick: The most versatile of formats

USB’s are our most popular choice to save digitised media. You can use your memory stick on your computer, Smart TV, games consoles and other devices.

  • Each of your videos are saved as individual files:

All your videos/photos are saved as separate files on the memory stick. This means that if you have ordered 10 tapes to have converted, you will receive 1 USB containing 10 individual video files saved on it.

  • Easy for editing and sharing:

Your videos are saved as MP4 format. We do not encrypt memory sticks to benefit the customer wanting to keep their media elsewhere, create multiple copies, or edit their videos or photographs. It is by far the most versatile format for editing and changing your digitised media.

  • Downsize your video collection to a single USB:

When ordering a memory stick on our website, it is essential to remember that you will receive all your videos/photographs on one memory stick.

Cloud: The safest choice to protect your media

Cloud is the format choice we recommend at Digital Converters.

  • Turnaround time is quicker:

Choosing this format means you will receive your digitised media quicker because you do not have to wait for return postage. Once your media is complete, we will send you a link with the cloud download.

This is great for those who have a deadline or if you want to check your videos before we post your originals back to you.

  • Easy to share with friends and family:

You can easily view cloud links on your mobile phone or a computer, making this an excellent choice for sharing your media with friends and family – whether in person or online.

  • Each of your videos is saved as individual files:

Each of your videos/photographs will be saved as an individual file to pick and choose which ones you would like to download onto your device.

  • Your media is protected forever from physical damage:

One of the benefits of choosing a cloud download is that your precious memories are protected from being lost or physical damage.

Your files will be sent to you through a Dropbox weblink, and you have a lifetime guarantee that your media will be protected there. No longer do you have to worry about breakages or corrupt video files.

DVD: The simplest format to watch your videos

We recommend this format if you are more comfortable with older technology.

  • A simpler way to watch your videos:

It is an easy way to watch your videos on a DVD player or computer. DVD’s are reliable for those who are wanting to watch their videos on the television.

  • Outdated technology:

However, we must warn you that this format is slowly becoming obsolete as new computers do not have disc drives.

  • Standard definition videos:

Likewise, the quality of your content is limited to standard definition because DVDs are outdated. This is a massive downfall if you are converting cine reels as you will lose the high-quality definition recorded through our machines.

When ordering a DVD set on our website, we save files differently depending on the media you are converting:

If you are converting tapes…

Ordering a quantity of 1 DVD set means you will receive a complete set of your videos. Each tape is saved on a separate, individual disc. This means that if you have ordered 10 tapes to have converted, you will receive 10 DVDs, each containing one of your tapes in return.

DVD’s have smaller memory space compared to VHS tapes. Your videos will be divided over two discs if they are over 3 hours longs. This service is included free of charge.

If you are converting cine reels…

Ordering a quantity of 1 DVD set means you will receive a complete set of your videos. We gather multiple videos onto one DVD because reels are significantly shorter in time compared to tapes. You will be able to watch separate cine reels through the title menu on your DVD.

If the total run time of your cine reels is over 3 hours long: we will split your reels into multiple sets and add a volume number to the title of your disc. This service is included free of charge.

If you are converting slides, negatives, or loose photos…

Ordering a quantity of 1 DVD set means you will receive all your digitised photographs on DVD. We will save your pictures as separate files on the disc.

Have you received a memory stick with your digitised video files on it but are struggling to watch the videos on your television or other devices? This guide will help teach you to format your USB so you can watch your videos on any device you like.

There are two main formats of a memory stick which we use at Digital Converters: exFAT and FAT32. FAT32 is our favourite choice of formatting because it works on most devices (such as, your Smart TV). However, it cannot handle files over 4GB (roughly 3 hours of video footage) whereas exFAT can.

If you are struggling to get your memory stick working on your TV, try formatting it to FAT32 by following one of our guides:

Guide to formatting a memory stick on a Windows PC:

1. Connect your memory stick to your computer and open the USB’s file on File Explorer.

Occasionally, there will be a pop-up which comes on the screen asking what you would like to do with the USB device inserted. Click on the option to open and view the files. If this pop-up does not appear, open File Explorer and find the USB device through there.

Your USB will be named after your order number. This is the same number printed on the labels found on the media you sent to us.

2. Copy all the files on to your computer’s hard drive to back them up.

This is the most important step!

If you do not back up your files onto your computer, you will lose all your precious media when formatting.

To copy the files onto your computer: select all the files on the memory stick; right-click and select copy; open Documents on File Explorer and create a file to save your media in. Open the file, right-click and select paste.

3. Right click on your USB drive and click on ‘Format’.

A new window will pop-up asking how you would like your USB formatted.

4. From the window, select FAT32 from the drop-down bar under File System.

FAT32 is the most accessible of USB formats. It works with the majority of Smart TV’s and supports other devices.

5. Click on ‘Start’ and ‘OK’ to commence the formatting process.

This process will take a few minutes – you may want to make a cuppa whilst you are waiting.

6. Once the formatting is completed click on ‘OK’.

Your memory stick has now been formatted to FAT32!

7. Copy the backed-up files back on to the USB drive.

Open the file where you have copied your media onto. Copy these files and paste them onto your newly formatted memory stick.

You will now be able to watch your media on your television and other devices!


Guide to formatting a memory stick on an Apple Mac:

1. Connect your memory stick to your computer and open the USB’s file.

If you have the latest MacBook Pro or MacBook Air, you will need a USB-C adaptor to connect our memory sticks to your computer.

To find the memory stick’s folder, click the Finder window and select the correct drive.

2. Back-up your files onto the computer.

This is the most important step!

If you do not back up your files onto your computer, you will lose all your precious media when formatting.

To copy your files onto your computer: highlight the files to be copied; press Command-C; find a safe destination to save your files; press Command-V to paste your precious memories onto your computer.

3. Open Applications: select Utilities and double-click Disk Utility.

Formatting the USB will wipe all the data saved onto it. Please make sure you have backed-up your files before continuing!

4. From the left windowpane, select your USB drive.

At Digital Converters, we always title memory sticks with your order number. This will be a 5-digit number that is printed on the labels found on your media you sent to us.

5. Click on the ‘Erase’ tab displayed on the top toolbar and select Format on the dropdown bar.

You have the choice to change the name of your memory stick here. This may be useful if you want your own personalised name for the memory stick instead of our generated order number.

6. From the dropdown bar, select FAT32.

FAT32 is the file format which can be accessed by the most devices.

7. To begin the formatting, click on OK and then Erase.

This process may take a few minutes – whilst you are waiting you may want to make yourself a cuppa!

8. Finally, copy your backed up files on to the USB drive.

Open the file where you have copied your media onto. Copy these files again and paste them into your newly formatted memory stick.

You will now be able to watch your media on your television and other devices!


If something goes wrong:

We have a lovely customer service team who can help you with any technical issues you may have with your memory stick.

Our office is open on weekdays from 9am to 5:30pm:

Phone: 01423 319041


Online Chat:


At Digital Converters, we’ve made sending your parcels that little bit easier by offering courier collection. This is perfect option for those who cannot easily access a Post Office or are self-isolating.

Here is an in-depth explanation on how it works:

1. Select ‘Collection’ at checkout.

When you checkout, your screen will look like this:

Digital Converters Courier Collection

At the ‘Shipping’ section, you need to select ‘Collection’.


2. After placing your order, reply to the automated email sent to you.

You will be sent a confirmation email and a courier collection email. The courier collection email will include instructions on how to prepare for collection.

You will need to reply to this email (or email with a weekday where you are available throughout the day (9am to 5:30pm).

Unfortunately, because we use external companies, we cannot specify timeslots for them to come and collect your parcel in.


3. Package your media and order number into a box.

We strongly recommend parcelling your media into a box because it is much more secure compared to a jiffy bag. Use plenty of bubble wrap or scrunched paper to protect your precious memories from breaking during transit. But please remember that someone at our end has the chore of unwrapping it!

Before sealing your box, pop your order sheet (or order number written down) into the box so we can identify your order when it arrives. Your order number will be a 5 digit number. Then, write our address on the box:

Digital Converters
Unit 1 Barugh Avenue
Barker Business Park
North Yorkshire


4. Check your emails for confirmation of courier collection.

Once we have booked in your collection, we will send you another email to confirm that a courier is coming on the day you specified. If an email has not arrived before the day of your collection, please get in touch! (Occasionally, we have the odd technical error and would hate for you to spend a day waiting for a collection which was not booked).

If a confirmation email has not arrived, please contact us:

Contact Number: 01423 319041



5. Collection day!

A courier will collect your parcel between 9am to 5:30pm on your specified delivery day. All you have to do is make sure you are in!


What happens if things go wrong?

If you have followed these instructions and the courier did not arrive, please contact us as soon as possible (01423 319041). We use two delivery companies to collect parcels and can book in a new collection with the alternate delivery company where required.


To get started follow one of the below links to get to your required service:

Convert Tapes: Video to Digital

Convert Cine: Cine to DVD or Digital

Scan Photos: Digitise 35mm Slides or Photos

Convert Audio: Convert Audio Cassettes or Reels

With the consumption of digital media constantly progressing and changing, the thought of having your film photos digitised can feel daunting and obsolete. However, with the use of a professional scanning service, your photos can be revitalised, saved, and shared to your heart’s content.

In light of my grandparents passing away, my family found albums full of photographs of weddings, family memories, and even historical records of the Second World War to distribute among themselves. A simple task if it wasn’t for the sibling rivalry. What ensued was a year of sorting, sharing and left feeling bereft.

You see, the issue with film photography is that each photo archives memories that everyone wants to remember. And, by having these memories encased in a singular physical copy erupts whole new anxiety around the upkeep and loss of said memories.

It was a simple solution to have these photos digitised. Professional photo digitising services offer an affordable solution to archiving old memories and keeping your film photographs stylish. Here are four more reasons to convert your photos, negatives, and slides to digital:

1. Revitalise your old photographs

It is difficult to prevent your photographs from losing their quality. Whether it be due to colour loss from sunlight, fingerprints, scratches from sharing your albums, or dirt and mould, there will always be signs of ageing. Luckily, by scanning photos into a computer (and with a little bit of editing), you can remove these marks.

The best part is your photos will be saved at a higher resolution – allowing you to bask in the glory of your photography at a larger scale than before. Now, home scanning is an option for this – if you know what you are doing. But if you want to achieve the best quality for your photos, you will need a professional scanning service. These services will have the equipment and knowledge to clean, scan, and edit each image, depending on the format of your photos.

2. Saved and future-proofed forever

By saving your film photos digitally, you can protect them from being lost permanently. No longer do you have to fear that your physical copies might be destroyed from a fire or lost in the abyss of your attic. By saving them on the cloud, you will always have a backup if anything happens to the original. And, thankfully by using photo scanning services, you only have to pay a small one-time fee to keep them saved – as the company will pay the cloud subscription for you! Understandably, if you fear the future of cloud memory space, you can permanently save your photos on a memory stick or external hard drive.  Memory sticks are great if you want to reprint images using a supermarket photo printing machine. Either way, your photos are saved forever.


3. Photos are to be shared!

With the current pandemic, sharing photographs in person is becoming more problematic by the day. You can remember the better times with friends and family by sending photographs through messaging services or emailing by having old memories digitised. Instantly, you can both remember what once was without the need for meeting up or postal service.

More to the point, you can keep in trend with the digital era and share your photographs with others through social media. With the current fad of nostalgia posts and #ThrowbackThursday, you can now show off your authentic film photography skills with all your friends and family without the need of a filter or ‘Huji’ app.


4. Photo digitising is easy when using a photo scanning service

Even if you have equipment readily available, home scanning is time-consuming and stressful. Scanning negatives and slides need additional expensive equipment to guarantee quality. Whereas loose photos may look easy with scanning machines, but bad editing loses the quality of photos. Images appear to look over-edited and lose the original authenticity you were trying to capture.

With the use of professional services like Digital Converters, you can guarantee that your photos will be saved at the highest quality whilst keeping their authentic look. For a small cost, choosing to use a slide scanning service saves you time and money in the long run. Included in the price are high-resolution memory sticks and cloud links. Our advanced equipment scans and digitises hundred of photographs in no time. And, our photo editors will improve your photos without the hassle of doing it yourself.

All you have to do is send them in!

Ever wondered what to do with your collection of VHS tapes lying around your house? Have you thought about getting them digitised?

Thirty years ago, VHS tapes were the clunky heroes of the day. A place where you can store 3 hours of home videos whilst also taping all the TV shows you could ever want to watch. It was your saviour for when people made plans at the same time as your favourite television show… and, your worst enemy when you mistakenly chose the wrong VHS to tape over. But, what about now?

With streaming services available to watch the shows that you love without the hassle of taping and mobile phones being a quick solution to capture a memory forever, the thought of searching for a VHS and setting up a camcorder becomes a laughable solution. And now you’re left with a quandary: since you no longer have a VCR due to new televisions making them obsolete – what are you to do with all your VHS tapes? Digitising your VHS tapes preserves your memories and revitalises them in the modern age.

Transferring your VHS to digital can feel like a tiring ordeal when thinking about the appliances and work needed to do so. Yet, with the help of a professional video service all you have to do is select, package and send your tapes to the service.

What if I cannot check what is on my tapes?

No worries! These services will sift through your footage and edit out any unwanted television or static screens. Then, the files will be converted into an MP4 format (or format of your preference) so you can watch, and choose to edit these videos, without the need of prior watching.

I’ve found my tapes but they’re not in great condition…

Using a service like Digital Converters means that cleaning and repairs are included in the price of your transfer. The sooner you send in your tapes, the higher chance you have of recovering your memories from film deterioration or mould. Their expert technicians have the knowledge to repair tapes – and with the help of in-house editing, your videos will play seamlessly.

Brilliant! But what if I only want them repaired – instead of converting as well?

Conversion is included in the price of VHS to digital services. It would be foolish to expect your VHS tapes to keep in a good, high quality condition for the next 20 years. By converting your VHS to DVD, USB or Cloud declutters your house and protects your videos from any future damage.

So… I should transfer my VHS to DVD?

Hold the phone! Choosing to convert your VHS to DVD is better than not converting them at all…however, using a VHS to DVD service will become problematic for you later. DVD’s are quickly following the same route as tapes due to streaming services replacing the need for discs.

Personally, I recommend converting your tapes to a USB or cloud format. USB’s are easy to use on a smart television or computer, and cloud downloads allow you to watch your videos on your phone anywhere. A fantastic option if you are wanting to show them to friends and family outside the home!

Okay, I’ve chosen my tapes and mode to get them transferred. Now, what video service should I use?

Digital Converters is the top video conversion service in the UK. They use the best VHS equipment to ensure your videos are converted at the highest quality. What makes them really unique is their easy to use website where you can create orders and contact the company. Using web chat, email or phone to discuss any other questions you may have.

How to access, stream, share and download your newly converted digital files

When you opt to have your converted files provided via an online download, we’ll upload them to our DropBox cloud storage and send an access link to your email which looks like this. The access link will take you to a new webpage where you can stream and download your files. You can forward this link onto anyone you want to have access to your files.

First click the link to open your files in a new webpage, in this window, you will see a preview of all your files. You can download all your files at once by clicking the download button found at the top right corner of the page.

To view a single video, simply click on the thumbnail of the file you would like to open. From here you can stream the video (like on youtube) or download it individually by clicking the download button. You can also add comments to files in the right hand pane. To go back, click the top left button.

Unzipping Files
If you have downloaded all your files at once, these will download in a single compressed zip file. To access the videos, you need to extract them onto your computer. Below are the different methods to do this on windows or Mac.

To extract all the files from a zipped folder, do the following:

  • Right-click the compressed (zipped) folder.
  • Select Extract All from the menu.
  • By default, the compressed files will extract in the same location as the zipped folder, but you can click the Browse button to select an alternative location.
  • Press Extract to begin extracting the files


  1. Double click the zipped file.
  2. The file will automatically be decompressed by Archive Utility into the same folder the compressed file is in.
  3. Access the extracted files by clicking the appropriate icons.

What is MP4?

MP4 is the most common type of video file, which can be played back on most devices such as your computer, TV, phone or tablet. An MP4 file works like any other file and can be copied and pasted from one storage device to another. This means you can easily back up and create digital copies of your converted videos, as well as being able to edit them and share them online. We can provide MP4 files either on a memory stick or on the cloud.

Memory Stick and Online Download

We can provide MP4 files either on a memory stick, or hosted on the cloud, both of which contain exactly the same files. With memory stick you get back all your videos on one memory stick, which you can use your computer or TV. With online download we would upload all the video files to our cloud and share an access link by email.


You can play our DVD’s on DVD players or computer disc drives. The DVDs will automatically play when inserted into a DVD player. With videotape and VHS to DVD transfers we create one DVD per tape and with photo & cine film transfers we will provide many files on each disc. If a video tape is longer than 3 hours, we will split the video onto multiple DVDs at no additional cost. The main advantage of converting to DVD is that it is very easy to play.

Still Unsure?

If you struggle with technology and are familiar with playing DVD’s, then DVD is the format to convert to. If you want a future proof format that is far more flexible and secure then MP4 is the way to go. In most cases we highly recommend converting to MP4.