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Have you received a memory stick with your digitised video files on it but are struggling to watch the videos on your television or other devices? This guide will help teach you to format your USB so you can watch your videos on any device you like.

There are two main formats of a memory stick which we use at Digital Converters: exFAT and FAT32. FAT32 is our favourite choice of formatting because it works on most devices (such as, your Smart TV). However, it cannot handle files over 4GB (roughly 3 hours of video footage) whereas exFAT can.

If you are struggling to get your memory stick working on your TV, try formatting it to FAT32 by following one of our guides:

Guide to formatting a memory stick on a Windows PC:

1. Connect your memory stick to your computer and open the USB’s file on File Explorer.

Occasionally, there will be a pop-up which comes on the screen asking what you would like to do with the USB device inserted. Click on the option to open and view the files. If this pop-up does not appear, open File Explorer and find the USB device through there.

Your USB will be named after your order number. This is the same number printed on the labels found on the media you sent to us.

2. Copy all the files on to your computer’s hard drive to back them up.

This is the most important step!

If you do not back up your files onto your computer, you will lose all your precious media when formatting.

To copy the files onto your computer: select all the files on the memory stick; right-click and select copy; open Documents on File Explorer and create a file to save your media in. Open the file, right-click and select paste.

3. Right click on your USB drive and click on ‘Format’.

A new window will pop-up asking how you would like your USB formatted.

4. From the window, select FAT32 from the drop-down bar under File System.

FAT32 is the most accessible of USB formats. It works with the majority of Smart TV’s and supports other devices.

5. Click on ‘Start’ and ‘OK’ to commence the formatting process.

This process will take a few minutes – you may want to make a cuppa whilst you are waiting.

6. Once the formatting is completed click on ‘OK’.

Your memory stick has now been formatted to FAT32!

7. Copy the backed-up files back on to the USB drive.

Open the file where you have copied your media onto. Copy these files and paste them onto your newly formatted memory stick.

You will now be able to watch your media on your television and other devices!

 

Guide to formatting a memory stick on an Apple Mac:

1. Connect your memory stick to your computer and open the USB’s file.

If you have the latest MacBook Pro or MacBook Air, you will need a USB-C adaptor to connect our memory sticks to your computer.

To find the memory stick’s folder, click the Finder window and select the correct drive.

2. Back-up your files onto the computer.

This is the most important step!

If you do not back up your files onto your computer, you will lose all your precious media when formatting.

To copy your files onto your computer: highlight the files to be copied; press Command-C; find a safe destination to save your files; press Command-V to paste your precious memories onto your computer.

3. Open Applications: select Utilities and double-click Disk Utility.

Formatting the USB will wipe all the data saved onto it. Please make sure you have backed-up your files before continuing!

4. From the left windowpane, select your USB drive.

At Digital Converters, we always title memory sticks with your order number. This will be a 5-digit number that is printed on the labels found on your media you sent to us.

5. Click on the ‘Erase’ tab displayed on the top toolbar and select Format on the dropdown bar.

You have the choice to change the name of your memory stick here. This may be useful if you want your own personalised name for the memory stick instead of our generated order number.

6. From the dropdown bar, select FAT32.

FAT32 is the file format which can be accessed by the most devices.

7. To begin the formatting, click on OK and then Erase.

This process may take a few minutes – whilst you are waiting you may want to make yourself a cuppa!

8. Finally, copy your backed up files on to the USB drive.

Open the file where you have copied your media onto. Copy these files again and paste them into your newly formatted memory stick.

You will now be able to watch your media on your television and other devices!

 

If something goes wrong:

We have a lovely customer service team who can help you with any technical issues you may have with your memory stick.

Our office is open on weekdays from 9am to 5:30pm:

Phone: 01423 319041

Email: info@digitalconverters.co.uk

Online Chat: https://www.facebook.com/DigitalConverters/

      https://www.digitalconverters.co.uk/

 

At Digital Converters, we’ve made sending your parcels that little bit easier by offering courier collection. This is perfect option for those who cannot easily access a Post Office or are self-isolating.

Here is an in-depth explanation on how it works:

1. Select ‘Collection’ at checkout.

When you checkout, your screen will look like this:

Digital Converters Courier Collection

At the ‘Shipping’ section, you need to select ‘Collection’.

 

2. After placing your order, reply to the automated email sent to you.

You will be sent a confirmation email and a courier collection email. The courier collection email will include instructions on how to prepare for collection.

You will need to reply to this email (or email info@digitalconverters.co.uk) with a weekday where you are available throughout the day (9am to 5:30pm).

Unfortunately, because we use external companies, we cannot specify timeslots for them to come and collect your parcel in.

 

3. Package your media and order number into a box.

We strongly recommend parcelling your media into a box because it is much more secure compared to a jiffy bag. Use plenty of bubble wrap or scrunched paper to protect your precious memories from breaking during transit. But please remember that someone at our end has the chore of unwrapping it!

Before sealing your box, pop your order sheet (or order number written down) into the box so we can identify your order when it arrives. Your order number will be a 5 digit number. Then, write our address on the box:

Digital Converters
Unit 1 Barugh Avenue
Barker Business Park
Melmerby
North Yorkshire
HG4 5FG

 

4. Check your emails for confirmation of courier collection.

Once we have booked in your collection, we will send you another email to confirm that a courier is coming on the day you specified. If an email has not arrived before the day of your collection, please get in touch! (Occasionally, we have the odd technical error and would hate for you to spend a day waiting for a collection which was not booked).

If a confirmation email has not arrived, please contact us:

Contact Number: 01423 319041

Email:  info@digitalconverters.co.uk

 

5. Collection day!

A courier will collect your parcel between 9am to 5:30pm on your specified delivery day. All you have to do is make sure you are in!

 

What happens if things go wrong?

If you have followed these instructions and the courier did not arrive, please contact us as soon as possible (01423 319041). We use two delivery companies to collect parcels and can book in a new collection with the alternate delivery company where required.

 

To get started follow one of the below links to get to your required service:

Convert Tapes: Video to Digital

Convert Cine: Cine to DVD or Digital

Scan Photos: Digitise 35mm Slides or Photos

Convert Audio: Convert Audio Cassettes or Reels

With the consumption of digital media constantly progressing and changing, the thought of having your film photos digitised can feel daunting and obsolete. However, with the use of a professional scanning service, your photos can be revitalised, saved, and shared to your heart’s content.

 

In light of my grandparents passing away, my family were left with albums of photographs of weddings, family memories, and even historical records of the Second World War to distribute among themselves. A simple task, if it wasn’t for the sibling rivalry. What ensued was a year of sorting, sharing and left feeling bereft. You see, the issue with film photography is that each photo archives memories which everyone wants to remember. And, by having these memories encased in a singular physical copy erupts a whole new anxiety around the upkeep and loss of said memories. It was a simple solution to have these photos digitised. Professional photo digitising services offer an affordable solution to archiving old memories and keeping your film photographs staying stylish. Here are four more reasons to convert your photos, negatives, and slides to digital:

 

1. Revitalise your old photographs

It is difficult to avoid your photographs from losing their quality. Whether it be due to colour loss from sunlight; fingerprints and scratches from sharing your albums; or dirt and mould, there will always be signs of ageing. Luckily, by scanning photos into a computer (and with a little bit of editing) these marks can be undone. The best part is your photos will be saved at a higher resolution – allowing you to bask in the glory of your photography at a larger scale than before. Now, home scanning is an option for this – if you know what you are doing. But if you are wanting to achieve the best quality for your photos you will need a professional scanning service. These services will have the equipment and knowledge to clean, scan, and edit each image depending on the format of your photos.

 

2. Saved and future-proofed forever

By saving your film photos digitally, you can protect them from being lost permanently. No longer do you have to fear that your physical copies might be destroyed from a fire or lost in the abyss of your attic. By saving them on the cloud, you will always have a backup in case anything happens to the original. And, thankfully by using photo scanning services, you only have to pay a small one-time fee to keep them saved – as the company will pay the cloud subscription for you! Understandably, if you fear the future of cloud memory space, you can always save your photos on a memory stick or external hard drive. This is especially useful if you are wanting to reprint them because you can use memory sticks on photo printing machines found in supermarkets. Either way, you are insured that your photos will never be lost.

 

3. Photos are supposed to be shared!` current pandemic, sharing photographs in person is becoming more problematic by the day.

Yet, by having old memories digitised you can remember the better times with friends and family by sending photographs through messaging services or emailing. Instantly, you can both relish in what once was without the need of meeting up or a postal service. More to the point, you can keep in trend with the digital era and share your photographs with others through social media. With the current fad of nostalgia posts and #ThrowbackThursday you can now show off your authentic film photography skills with all your friends and family without the need of a filter or ‘Huji’ app.

 

4. Photo digitising is easy when using a photo scanning service

Even if you have equipment readily available, home scanning can be time consuming and stressful to ensure you get the quality that you want. Scanning negatives and slides need additional expensive equipment to guarantee quality. Whereas scanning loose photos can appear to be easy but the quality of printers and flatbed scanners can quickly be lost when editing. It is a common issue that photos appear to look over-edited and lose the original authenticity you were trying to capture.

With the use of professional services like Digital Converters, you can guarantee that your photos will be saved at the highest quality whilst keeping their authentic look. For a small cost, choosing to use a photo and slide scanning service saves you time and money in the long run. High resolution memory sticks and cloud links are included in the price of converting – and cloud links become cost effective within a couple of months. With equipment readily available, photographs can be converted into a digital format within a day of receiving them. Our advanced equipment allows for hundreds of photographs to be scanned and digitised quickly and with the help of our photo editors all your photos will be colour corrected and subtly adjusted without the hassle of doing it yourself. All you have to do is send them in!