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For everyone self-isolating (or wanting to stay at home), we have made courier collection available anywhere in the UK. You can now easily place your order with us online and have your media collected directly from your house!
The process is simple:
Click here if you’d like to get started.
For orders which are less than £100 total, payment is required upfront.
If any tapes are blank, we will refund this automatically.
You can select ‘Pay On Completion’ for any larger orders of £100 or more when checking out. You will receive an invoice once your media has been transferred and is ready to return to you.
Promotion discounts are entered during checkout. After applying the code, the discount will be displayed on your order summary.
We use Royal Mail Tracked to return all small orders. This is a 48H service. For larger orders, we use Parcel Force, which typically takes 1 day to arrive.
As soon as your order is dispatched, we will send you an email and include your tracking information.
All of your original media will be returned with digital copies.
It is if you choose to use our Courier Collection service for £9.99 when placing your order online.
After placing your order, you will receive an email with instructions on how to book your collection.
Alternatively, you can send your media to us yourself using a delivery service of your choice.
We recommend you use a tracked service to get your tapes to us. If your package is quite heavy, it is more cost-efficient to use a courier.
Post Office: Royal Mail Special Delivery, Parcel Force 24/48
Couriers: DPD, Yodel, Parcel Force, UPS
We do not charge for blank tapes.
If you have blank tapes, the payment will either be refunded or not be charged on your invoice.
We always recommend using a secure cardboard box to get your media to us safely. When this is not possible, a jiffy bag for smaller orders will suffice.
For photos: please make sure the package will not bend in the post and slides are wrapped in clearly marked envelopes.
Please do not send your media to us in paper envelopes as they can easily rip during transit. Similarly, avoid using a messy void filler or individually wrap the tapes – we have to unpackage them!
Yes, we offer bulk discounts of up to 30% off depending on your order’s size. This discount is automatically applied when ordering on our website.
|Number of tapes||Discount|
|1 - 4||No Discount|
|5 - 9||10%|
|10 - 19||15%|
|20 - 39||20%|
|40 - 99||25%|
We offer free repairs as part of our service. We can fix most tapes; however, if your tape is irreparable, we will refund you the money for that tape.
We also provide a free cleaning service for mouldy VHS tapes before conversion.
For more information, see our Video to DVD service page.
You can convert every type of videotape format with us, including VHS, Video8 and Mini DV to digital.
If you own cine film: we digitise 8mm, 9.5mm and 16mm film.
If you own photographs: we scan projector slides, loose photos and negatives.
If you own audio cassettes or reels: we can transfer compact cassettes, reel to reel, and dictaphone tapes.
We can, but we need express permission from the copyright holder.
If you contact the copyright holder and let them know you own the original and want to use Digital Converters to convert the tape for personal use, they will usually say yes.
In short, yes.
You only need to order one memory stick to ensure that you receive all your videos back.
However, if your order is very large (100 or more tapes), it may be put onto an HDD drive. This is provided free of charge and works the same way as a memory stick.
You can watch your MP4 files on any computer, phone or tablet.
If you own a Smart TV, you should have a USB port to plug a memory stick into to watch your videos. Similarly, it is easy to watch your videos on your phone by ordering a cloud download link.
Of course, if you are having issues playing your videos, please contact us.
We only remove blank footage (e.g. static, blank screens). This service is included in your conversion. If you are looking to edit your footage, you can read more on how to do so on our blog!
Your reels will be colour corrected and trimmed. If your reels are silent, we can put an audio soundtrack in the background to liven up your videos!
This is a more extensive service. Your photos will be colour corrected, and minor scratches or stains will be removed. However, we cannot fix the focus or heavy blotches of mould.
Yes, by default, we will add music to silent cine film transfers.
We’ll do our best to match the music to the content, but please understand this can be quite difficult to do.
If you would prefer us not to add sound, please request in the order comment form during checkout.
Yes, we convert all types of cine sound.
There can be issues with the audio sync when transferring cine, but we’ll do our best to make sure this is good as it can be (sync issues occur with all cine transfer processes, not just ours).
Cine film can produce some absolutely fantastic video quality!
The main factor that determines the quality is how the film was initially shot. For example, our transfer service cannot correct the focus of your video. Larger gauge film, such as 16mm, will produce better quality videos because the frame size is bigger.
We scan the cine film in 2k resolution and provide the MP4 files in 1080p (1980 x 1080).
This resolution is sufficient for most transfers, but we can convert in 4k upon request (recommended only for 16mm material for commercial applications).
We support all consumer film gauges, which includes 8mm, 9.5mm and 16mm.
You will receive an email with the download link if you have ordered a cloud download.
The link will take you to a DropBox page that lets you stream, share and download the videos. You do not need a DropBox account to access these files. The download button is on the top right-hand side of the webpage.
If you choose to download multiple videos at once, the videos will download in a single zip file which needs to be unzipped once downloaded.
For more information on how to unzip, please see the following pages:
We can scan loose photos, projector slides and negatives.
Loose photos are photographs that are not framed, mounted or in albums. Please make sure that your photos do not have any blu-tack, sellotape, staples on the back, as this may cause problems during scanning.
To digitise your photos, visit our photo scanning service page.
If you are unsure, please feel free to contact us or include them in your package anyway. We won’t charge you for anything we can’t scan.
We can scan all projector slide formats and negatives.
Please see our photo scanning service page for more information.
Loose photos are scanned in 600dpi.
Projector slides are scanned in 4000dpi, or 6000×4000.
All image files are supplied in JPEG format by default.
If you have a particular requirement, please contact us.
Yes. If you would like us to do this, please request it in the order comment section during checkout, or contact us.
Please make sure all the photos are clearly labelled and separated into different folders before sending them to us.
We’ll do our best to return the photos in the same order, but occasionally there may be a photo not in the same place. Photos supplied in folders or boxes will all be returned in the same container.