At Digital Converters, we’ve made sending your parcels that little bit easier by offering courier collection. This is perfect option for those who cannot easily access a Post Office or are self-isolating.
Here is an in-depth explanation on how it works:
1. Select ‘Collection’ at checkout.
When you checkout, your screen will look like this:
At the ‘Shipping’ section, you need to select ‘Collection’.
2. After placing your order, reply to the automated email sent to you.
You will be sent a confirmation email and a courier collection email. The courier collection email will include instructions on how to prepare for collection.
You will need to reply to this email (or email info@digitalconverters.co.uk) with a weekday where you are available throughout the day (9am to 5:30pm).
Unfortunately, because we use external companies, we cannot specify timeslots for them to come and collect your parcel in.
3. Package your media and order number into a box.
We strongly recommend parcelling your media into a box because it is much more secure compared to a jiffy bag. Use plenty of bubble wrap or scrunched paper to protect your precious memories from breaking during transit. But please remember that someone at our end has the chore of unwrapping it!
Before sealing your box, pop your order sheet (or order number written down) into the box so we can identify your order when it arrives. Your order number will be a 5 digit number. Then, write our address on the box:
Digital Converters
Unit 1 Barugh Avenue
Barker Business Park
Melmerby
North Yorkshire
HG4 5FG
4. Check your emails for confirmation of courier collection.
Once we have booked in your collection, we will send you another email to confirm that a courier is coming on the day you specified. If an email has not arrived before the day of your collection, please get in touch! (Occasionally, we have the odd technical error and would hate for you to spend a day waiting for a collection which was not booked).
If a confirmation email has not arrived, please contact us:
Contact Number: 01423 319041
Email: info@digitalconverters.co.uk
5. Collection day!
A courier will collect your parcel between 9am to 5:30pm on your specified delivery day. All you have to do is make sure you are in!
What happens if things go wrong?
If you have followed these instructions and the courier did not arrive, please contact us as soon as possible (01423 319041). We use two delivery companies to collect parcels and can book in a new collection with the alternate delivery company where required.
To get started follow one of the below links to get to your required service:
Convert Tapes:VHS to DVD
Convert Cine:Cine to DVD or Digital
Scan Photos:Digitise 35mm Slides or Photos
Convert Audio:Convert Audio Cassettes or Reels
