Privacy & Cookies

Digital Converters Ltd (“Digital Converters”) knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy covers the information practices of our user interfaces, including our website digitalconverters.co.uk, that link to this Privacy Policy: https://www.digitalconverters.co.uk

This Privacy Policy explains the manner in which Digital Converters Ltd collects, uses, discloses and otherwise treats personal information of our customers and site visitors.

Data Controller

Digital Converters
Unit 1, Barugh Avenue
Barker Business Park
Melmerby
HG4 5NB

You can reach our data protection officer by mail or post addressed to “data protection officer” to the above address, or by e-mail to sean@digitalconverters.co.uk

Digital Converters may contain links to third-party websites. Digital Converters is not responsible for the information practices or the content of such third-party websites. We encourage you to review the privacy policies of third-party websites to understand their information practices.

Notice

Digital Converters will inform an individual of the purpose for which it collects and uses information and the types of non-agent third parties to which Digital Converters discloses or may disclose the information.

Processing purposes and respective legal basis Provision of the website;

Communication

The website requires the handling of personal data, such as the IP address for providing the contents displayed on the website, for requests made by you or for our Services.
We collect and store the following information:

  • Information you give us to contact you, including, contact information, such as your name, company name, address, phone number, email address, and similar contact data;
  • Automatic information, such as computer sign-on data, browser type, browser language, statistics on page views, traffic to and from our user interfaces and ad data. Like many websites, we use identifiers such as “cookies” and Web beacons to obtain this automatic information (for more information see below).
  • The handling of your personal data for the provision of this website, the Services and for the communication with us is based on our legitimate interest. For the provision of this website it is technically necessary that we process certain personal data (e.g. the IP address). For provision of the Services and for the communication with us it is necessary that we handle the above-mentioned personal data.

Analogue and outdated media you submit for processing

Digital Converters uses the information you submit to provide you with the services you request. In order to provide the most safe and secure service possible, we keep back ups of all videos converted by us for 30 days after the order has been completed. This data is kept solely to provide back ups for our customers and is not used in any way other than for the service itself.

Registered Account

You can register an account with us. This necessitates personal data such as contact and identity information, access credentials such as passwords, password hints, and similar security information used for authentication and account access.

Once you register on Digitalconverters.co.uk, you are no longer anonymous to us.

Our communications will include notices about your account (for example, change in password or payment method, confirmation e-mails and other transactional information) and information concerning or related to our service. These communications are part of your relationship with Digital Converters and you receive them as part of the service.

The handling of your personal data within the scope of the registered account is carried out for the performance of the corresponding user contract.

As part of your registration on our website to use the Services, our website, you agree that you may receive certain administrative communications from us, such as administrative announcements and customer service messages regarding Services and products during the period that we provide Services to you. You may not opt out of receiving such administrative communications.

If you choose to use the Services, we may require you to provide contact and identity information, billing information, and other personal information as indicated on our user interfaces, including on Digitalconverters.co.uk

​We do not store the following information in the regular course of our business:

  • Payment details such as credit or debit card information​

Data processing with your consent

General information on consents:

If you have given us your consent to process personal data for certain other purposes (e.g. sending the newsletter), the data will be processed on the basis of this consent. Digital Converters provides details on the contents when requesting the consent. Consents are always voluntary. If the processing of personal data is based on a consent given by you, you have the right to revoke this consent at any time. This also applies to consents given to us prior to the validity of the GDPR, i.e. before 25 May 2018. You can also withdraw your consent by sending an e-mail to sean@digitalconverters.co.uk

The legality of data processing prior to withdrawal remains unaffected by your withdrawal.

The legal basis for data processing based on consent is Art. 6 Para. 1 a) GDPR.

Newsletter

Our newsletter is used as a general means of communication and may include updates to the Services as well as new partner agreements. You have the option to unsubscribe to our newsletter at anytime.

If you have expressly consented to receive newsletters, your declaration of consent is as follows:

“I consent to receive Digital Converters Newsletter. I can unsubscribe anytime.”

Blog

If you have expressly consented to the blog subscription, your declaration of consent is as follows:

“I consent to receive new Digital Converters blog articles. I can unsubscribe anytime.”

Children

We do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this Website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.

Cookies

When you visit Digitalconverters.co.uk, Digital Converters’ servers send a cookie to your computer. Standing alone, cookies do not identify you. They merely recognize your Web browser. Unless you choose to identify yourself to Digital Converters, either by responding to a promotional offer, opening an account, or filling out a Web form, you remain anonymous to Digital Converters.

We use cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.

If you have identified yourself to Digitalconverters.co.uk, we use session cookies containing encrypted information to identify you uniquely. Each time you log into the Services, your browser saves a session cookie containing an encrypted, unique identifier tied to your account. These session cookies allow digitalconverters.co.uk to identify you uniquely while you are logged into the Services and to process your online transactions and requests. Use of the Services requires session cookies.

Digitalconverters.co.uk uses persistent cookies that only we can read and use to identify users who have visited our website previously. When you purchase the Services or provide us with personal information, our website assigns a unique identifier to you. This unique identifier derives from a persistent cookie that digitalconverters.co.uk places on your Web browser. We especially are careful about the security and confidentiality of the information stored in persistent cookies. For example, we store neither account numbers nor passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate digitalconverters.co.uk, but you will be unable to use the Services successfully.

We may use information from session and persistent cookies in combination with data about Digital Converters’ website users to provide you with information about us and the Services.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies. You also can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. We recommend that you leave cookies turned on, however, because they allow you to take advantage of some of Digital Converters’ essential features.

Web Beacons

We use Web beacons alone or in conjunction with cookies to compile information about usage of Digitalconverters.co.uk and user interaction with emails from Digitalconverters.co.uk. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the Web beacon, and a description of a website tied to the Web beacon. For example, we may place Web beacons in marketing emails that notify Digitalconverters.co.uk when you click on a link in the email that directs you to Digitalconverters.co.uk. Digital Converters uses Web beacons to operate and improve digitalconverters.co.uk and email communications.

Digital Converters may use information from Web beacons in combination with data about users to provide you with information about Digitalconverters.co.uk and the Services.

Third Party Cookies

We occasionally engage third parties to track and analyze usage and volume statistical information from users of Digital Converters’ user interfaces, including our website, Digitalconverters.co.uk. We also may use other third-party cookies to track the performance of our advertisements. The information provided to third parties includes no personal information, but this information may be re-associated with personal information after we receive it.

Testimonials

Digital Converters posts a list of users and testimonials on our user interfaces, including on our website, Digital Converters that contain information such as user names and titles. We obtain the consent of each user prior to posting any information on such a list or posting testimonials. We use reviews.co.uk as our reviews service provider.

Security

To prevent unauthorized access, promote data security, and encourage appropriate use of information, we use a variety of tools, such as encryption technologies, passwords, physical and electronic security, or procedural safeguards to assist in the protection of your information. No security on the Internet is absolute, however, so we are unable to guarantee the security of any information that you share with us.

Enforcement

In compliance with the EU-US and US-Swiss Privacy Shield Principles, Digital Converters commits to resolve complaints about your privacy and our collection or use of your personal information. European Union and Swiss individuals with inquiries or complaints regarding this privacy policy should first contact Digital Converters at sean@digitalconverters.co.uk

Changes to This Privacy Policy

We may amend this Privacy Policy at any time by posting the amended terms on Digitalconverters.co.uk. In the event of amendment, all terms shall take effect thirty (30) days after initial posting to Digitalconverters.co.uk.

Effective date of this policy: May 25, 2018