order tracking Archives - Digital Converters

Digital Converters
Unfortunately, your web browser is out of date. For the best buying experience, more security and better speed on the Digital Converters website, please update your browser.

The daffodils are blooming, the lambs are playing and lockdown is finally beginning to ease. At last, it is time to spring clean your house for friends and family visiting. With cleaning on the mind, here’s how our team are busily preparing for the country’s tape clear-out.

Special Offers And Discounts

We will be offering some fantastic discounts to help you digitise and clear out your large tape collections this spring. If you haven’t already, follow us on Facebook, Instagram and Twitter or subscribe to our mailing list to keep up to date with our latest discounts.

Order Tracking

How our tracking page looks ahead of spring clean
In February’s newsletter, we mentioned our new and improved tracking system to keep customers informed about their orders. It is great to announce that this new system is now fully in place and we have had an incredibly positive response from customers. 

The tracking system gives you the chance to see how your media is progressing in our warehouse.

If you have recently made an order with DC, keep an eye out for a tracking email in your inbox.

New Online Store

In response to customer problems and queries about our website, we have been building and improving a new design for our online store. Our aim is to make our services simpler and clearer to use so you know exactly what you’re ordering.

Stay tuned over the next few weeks for previews of our new webstore!

Turnaround Times

After Mother’s Day, we have been really busy at DC – and unfortunately our turnaround time is slower than we would like.

Currently, small videotape orders are taking around 1 to 3 weeks and larger tape orders are closer to 4 to 6 weeks. Photos, cine film and audio orders are taking around 3 to 4 weeks, but larger orders may take longer.

If you are planning on digitising your tapes as part of your spring clean, check out our latest turnaround times on our FAQ page.