Terms of use

Welcome to digitalconverters.co.uk. The following terms and conditions, together with any documents they expressly incorporate by reference, including without limitation the Privacy Policy (collectively, these “Terms & Conditions”), govern your access to and use of digitalconverters.co.uk including any content, functionality and services offered on or through this website (the “Site”). Please read the terms and conditions carefully before you start to use the site. By browsing, accessing the website or services, you acknowledge that you have read, understood and agreed to the terms and conditions. We reserve the right to make changes of these terms and conditions, and when we do so, they will be updated here.

Sending and return of original media

Digital Converters are not liable for any damage or loss incurred whilst your media is in the post. We advise you to use a tracked service (recommendations are on the website). Once we receive your material the process is extremely safe due to the back ups we keep (please see below).

Safety of your media

In the extremely unlikely event of us causing damage or loss to any of your material, we will compensate you up to the purchase value of the media. This does not include media that arrives damaged or is in a unsuitable condition upon arrival. If we cannot convert your media, we will refund or not charge you for those media. Once your media has been converted, back ups are kept for 30 days after the media has been dispatched. For information relating to the privacy of our consumer information, please refer to our Privacy Policy.

Compatibility

It is the customers responsibility to ensure that they have the necessary equipment to play the digital media supplied by us. We use DVD-R, USB 2.0, USB 3.0 and USB 3.1 as storage devices, which are compatible with most devices.

Copyright and prohibited content

By accepting our terms you are stating that you own or have permission to copy the material provided, and indemnify Digital Converters against any action including copyright infringement. If the content is illegal in nature we reserve the right to refuse to continue and no refund will be offered.

Refunds and returns

If there is an issue with your order, you must contact us as soon as possible regarding the issue(s). We are committed to provide the best customer service possible and will try our best to resolve the issue(s). If we cannot resolve the issue(s), we will likely offer a refund that equals the value of the service that has not been performed correctly. We reserve the right to refuse refunds and reimbursement of postage.

Disclaimer

We will not be liable for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with these Terms. All material produced by Digital Converters is not to be resold without our express permission to do so.

Methods and payment

We accept payment of Credit/Debit cards, PayPal and bank transfer. Online and telephone card payments are carried out using Stripe. We also accept payment from UK Cheques and postal orders. All prices, quotes are in Great British Pounds unless stated otherwise.​

 

Please contact us if you have any questions regarding our Terms and Conditions.
Email: info@digitalconverters.co.uk
Phone: 01845 440366