Sending and return of original media
Digital Converters are not liable for any damage or loss incurred whilst your media is in the post. We advise you to use a tracked service (recommendations are on the website). Once we receive your material the process is extremely safe due to the back ups we keep (please see below).
Safety of your media
It is the customers responsibility to ensure that they have the necessary equipment to play the digital media supplied by us. We use DVD-R, USB 2.0, USB 3.0 and USB 3.1 as storage devices, which are compatible with most devices.
Copyright and prohibited content
By accepting our terms you are stating that you own or have permission to copy the material provided, and indemnify Digital Converters against any action including copyright infringement. If the content is illegal in nature we reserve the right to refuse to continue and no refund will be offered.
Refunds and returns
If there is an issue with your order, you must contact us as soon as possible regarding the issue(s). We are committed to provide the best customer service possible and will try our best to resolve the issue(s). If we cannot resolve the issue(s), we will likely offer a refund that equals the value of the service that has not been performed correctly. We reserve the right to refuse refunds and reimbursement of postage.
We will not be liable for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with these Terms. All material produced by Digital Converters is not to be resold without our express permission to do so.
Methods and payment
We accept payment of Credit/Debit cards, PayPal and bank transfer. Online and telephone card payments are carried out using Stripe. We also accept payment from UK Cheques and postal orders. All prices, quotes are in Great British Pounds unless stated otherwise.
Please contact us if you have any questions regarding our Terms and Conditions.
Phone: 01423 319041